21st Century Oncology is a medical company. The company recently announced that a cyber intruder broke into a company database containing information about more than 2.2 million past and present patients, including patients’ names, Social Security numbers, physicians’ names, diagnoses, and treatment and insurance information.
The company recently sent patients letters about the breach that included an offer of one year of free credit protection services. Here are some things to know if you got a letter:
- 21st Century Oncology has a webpage with information about the breach, and a link you can use to search for your doctor’s name. The company also has a hotline you can call to confirm that it sent the letter you received: 1-866-446-1405, from 9 a.m. to 9 p.m. Eastern time, Monday through Friday. You’ll be asked for your name, address, and telephone number when you call.
- The company says that it will only notify you of the breach by postal mail. If you get an email or text message that says it’s from 21st Century Oncology or offering you credit protection in response to the breach, don’t reply, click on any links, or open any attachments. If you receive a call that is not in response to your call to the company, hang up.
- If you enroll for free credit protection services, use the exact web address and personal “activation code” included in your letter. The company will not ask for a credit card number. You also can call the service provider, Experian, at 1-866-271-3084, with questions or to enroll by phone.
Whether you enroll online or by phone, you will be asked for your name, address, and Social Security number, and to answer some questions to verify your identity. The questions are based on information in your credit file.