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Official-sounding calls about an email hack

There’s a new twist on tech-support scams. There are reports that people are getting calls from someone claiming to be from the Global Privacy Enforcement Network. They claim that your email account has been hacked and it is sending fraudulent messages. They say they’ll have to take legal action against you, unless you let them fix the problem right away.

If you raise any questions, these scammers turn up the pressure – however they’ve also given out phone number of actual Federal Trade Commission staff. The scammers also have sent people to the actual website for the Global Privacy Enforcement Network.

Here are a few things to remember if you receive any kind of tech-support call, no matter who they claim to be:

  • Don’t give control of your computer to anyone who calls you offering to “fix” your computer.
  • Never give out or confirm your financial or sensitive information to anyone who contacts you.
  • Getting pressure to act immediately? That’s a sure sign of a scam. Hang up.
  • If you have concerns, contact your security software company directly. Use contact information you know is right, not what the caller gives you.

In order to report any scams, you can contact the FTC at any time