You just realized your Google account has been stolen and you don’t know how to get it back. A smart intruder would change all your recovery options in order to avoid giving the account back to you. You are therefore unable to recover the account using the basic account recovery methods.
In the event that the basic recovery option is unchanged, you can instantly recover your account by requesting a verification code to your mobile phone or by confirming access to your recovery e-mail.
If you don’t have access to any of these options, then the only way is to verify your identity is by answering a set of question related to your stolen Google account. Your answers will help them ensure you’re the actual account holder and only you get access to your account.
In general you will need the following information to quickly reset your password:
- What was the last password that you remember?
When was the last time (month, date, and year) you were able to sign in to your Google account?
- When did you create your Google account?
- What was the answer to your security question?
- E-mail addresses of up to 5 frequently emailed contacts.
- Name of up to 4 labels.
- What was the first account recovery e-mail address that you remember?
- Name up to 4 other Google products that you were using with your Google account and also the approximate date you started using them.
- Phone numbers that you may have associated with your Google account.
- Information about how you lost access to your Google account.
Since they ask you to verify your identity by asking these questions, you’ll need to be as accurate as possible when answering them. The question you’re asked, may vary according to your usage.
Recovering your stolen Google account:
Step 1: Go to the Google account login page and click on the “Need help?” link.
Step 2: It will redirect you to the Google Account Recovery page. Select the “I don’t know my password” option on that page and enter your Google ID and click “Continue”.
Step 3: You will most-likely see a Captcha form, so fill it out and click “Continue”. On the next page you can enter your last password that you remember and click “Continue” or simply choose the “I don’t know” option.
Step 4: Now Google will offer the basic password reset option. It will work when you forgot your Google account password but not when someone has stolen your Google account. It’s because your information might be changed to prevent you from regaining control. Now the only way to recover the password is to use the “Verify your identity” option.
Step 5: The “Verify your identity” page will take you to an account verification process. You have to verify your identity by answering multiple questions about your account.
Google suggests that you answer the questions as accurately as possible because the accuracy of your answers will determine if they can return your account or not. If you are not 100% sure about something then you can provide your best guess.
Although you have the option of skipping these questions, be advised that it could mean the difference between getting you stolen Google account back or simply giving it up.
If you’re not sure about the date you started using Google services then you can ask your friends if they know. For example, you can check the verification text message sent by a messenger app to see when you started using it. Ask a friend for when they received the very first email from that account.
If you are successful, you will be able to reset the password on the stolen Google account but if you are unsuccessful, you will be notified and you can try once again with more accurate information.